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Netflix not working on an LG TV? Here’s how to fix it


Feb 28, 2021

Credit: Edgar Cervantes / Android Authority

Smart TVs have changed the way we build our home theaters. They give us access to all of our favorite streaming platforms without any extra hardware. It’s great to have the ability to launch binge-worthy shows at the touch of a button, but what happens when it doesn’t work right? Here’s what to do if Netflix is not working on your LG TV.

See also: The best OLED TV deals

Netflix comes pre-loaded on all of LG’s smart TVs, which makes it incredibly easy to access. All you have to do to get started is log into your account. If you later find that you can’t get back to your favorite episodes of Dark or the Great British Baking Show, here’s how to fix the problem.

Check your network connection and check on Netflix


The first step to fixing most problems is making sure that you’re actually connected to the internet. If your LG TV isn’t connected, then it would make sense that Netflix isn’t working.

First, test that your internet is working on another device like a phone or a laptop. If it works on another device, then try to reset the connection on your television. You can also reset your modem and your router if you aren’t able to get your TV connected. This should give them enough time to fully shut down, then plug them back in.

Once you’ve reset your Wi-Fi connection, it may help to check on Netflix’s status. The platform has an official support site that should let you know if it is having problems.

If Netflix itself gives you the green light, and your Wi-Fi is working just fine, then you may need to move onto our later steps.

See also: New LG smart TV? Here are the best apps to download

Update your LG TV’s firmware if Netflix is not working

It’s entirely possible that your TV and the Netflix app are running on different versions. The two update separately on LG TVs, so you may find that your app has updated automatically while the TV hasn’t.

Both should automatically update, but it doesn’t always work that way. Luckily, LG made a quick video that shows you how to update your TV:

The video is a few years old at this point, but most of the information should still hold true. Follow the steps in the video and try restarting your TV.

Delete and reinstall Netflix

Believe it or not, files and caches can become corrupt on your LG TV, and this could be what keeps Netflix from working. It’s not as scary as it sounds, however, and you should be able to fix it by uninstalling the app and reinstalling it all over again. Here’s what to do:

Uninstall Netflix

  1. Press the Home/Start button on your remote to open the launch bar.
  2. Find Netflix on the launch bar and hover over it until an arrow appears.
  3. Click on the arrow, then select the “X” symbol.
  4. Confirm that you want to remove the app by pressing OK.

Reinstall Netflix

  1. Click on the Home/Start button to open the launch bar.
  2. Find the LG Content Store on the launch bar and click on it.
  3. Cycle through the arrows on your remote to reach the App tab and click on it.
  4. Find Netflix and click Install.

Set your location correctly if Netflix is not working on your LG TV

Netflix icon on the homescreen of the HTC 10.

Netflix offers different content libraries in different locations due to strict agreements, and it doesn’t take kindly to rule breakers. You may have to set yourself back to your home market in order to fix the service.

For example, if you have your location set to Australia while you’re actually in the United States, Netflix may lock you out. Instead of giving you access to either country’s library, Netflix will keep you out altogether until you fix your situation.

If that happens, here’s what to do:

  1. Press the Home/Start button and open the launch bar
  2. Locate the Settings cog at the top right corner.
  3. Select All Settings at the bottom.
  4. Click on General on the left-hand side.
  5. Select Location.
  6. Enter your correct location.

See also: How to download movies and TV shows on Netflix

Have you tried turning it off and back on again?


Credit: Adamya Sharma / Android Authority

You may have tried this before anything else on the list, but it’s always worth another shot. If you’ve already tried unplugging your TV for a soft reset, then it’s time for the full factory special. Unfortunately, this means a bit more effort because you’ll have to log back into all of your other streaming services too.

If you’ve hit this point, here’s what to do:

  1. Click on the Home/Start button to open the launch bar.
  2. Open the Settings cog at the top right.
  3. Click on General, then select Reset to Initial Settings.
  4. Enter your TV password if you set one.
  5. Follow the remaining setup steps.

These are all of the most common ways to fix Netflix if it’s not working on your LG smart TV. None of them should take you too terribly long, and one of them is bound to get you back on track! If not, it may be time to check out our top TV deals.

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